Precision MedTech Waranty Policy
Last Updated: July 2026
 
Precision MedTech 2-Year Warranty At Precision MedTech, we are committed to supplying high-quality professional aesthetic and medical equipment. Our machines are carefully selected and supported by a comprehensive warranty for your peace of mind.

Warranty Period Unless otherwise stated, all eligible machines supplied by Precision MedTech include a 2-year manufacturer’s warranty from the date of delivery. The warranty applies only to the original purchaser and is non-
transferable.

What Is Covered The warranty covers manufacturing defects and faults arising from normal professional use, including:

• Manufacturing defects in materials or workmanship.

• Internal electrical or electronic component failures caused by manufacturing defects.

• Mechanical faults not caused by misuse or accidental damage.

• Repairs or replacement parts deemed necessary following inspection.

Where appropriate, repairs may be carried out remotely, by replacement parts, or by returning the machine for inspection.

What Is Not Covered The warranty does not cover:

• Accidental damage.

• Cosmetic damage such as scratches, dents or marks.

• Damage caused by dropping the machine.

• Damage caused by liquid ingress.

• Power surges or electrical faults outside the machine.

• Incorrect voltage or power supply.

• Failure to follow the user manual.

• Improper storage or transportation after delivery.

• Unauthorised repairs, servicing or modifications.

• General wear and tear.

• Consumable items such as filters, cartridges, tips, handles, electrodes, cooling gels or similar accessories unless proven faulty on arrival.

Customer Responsibilities To maintain warranty cover, customers must:

• Operate the equipment in accordance with the supplied user manual.

• Ensure all operators are appropriately trained.

• Carry out routine maintenance where required.

• Use suitable consumables and accessories.

• Keep the equipment clean and in good working condition.

• Contact Precision MedTech promptly if a fault develops.

Reporting a Fault If your machine develops a fault:

1. Contact Precision MedTech as soon as possible.

2. Provide your order number and machine serial number (if applicable).

3. Describe the fault in detail.

4. Supply photographs or videos if requested.

5. Follow any troubleshooting guidance provided before returning the equipment.

Returning Equipment If inspection is required:

• Equipment must be securely packaged.

• Customers are responsible for ensuring the machine is protected during transit.

• We recommend using a tracked and insured delivery service where appropriate.

Repairs Following inspection, we will determine whether:

• The machine will be repaired.

• Replacement parts will be supplied.

• The machine will be replaced.

• The issue falls outside the warranty.
   

Where a fault is not covered, we will provide a quotation before carrying out any chargeable repairs.
Loan Machines Loan equipment is not guaranteed but may be offered at our discretion, subject to availability.
Warranty Exclusions The warranty becomes void if:

• The machine has been opened or repaired by an unauthorised person.

• Serial numbers have been removed or altered.

• The equipment has been deliberately damaged.

• The machine has been used outside its intended purpose.

• Damage results from misuse, negligence or failure to follow instructions.
   

Limitation of Warranty This warranty is limited to repair or replacement of the equipment where a valid manufacturing defect is identified. It does not cover loss of earnings, business interruption, travel costs or any indirect or consequential losses.
Contact Us If you need warranty assistance, please contact:

Precision MedTech
Rmail: info@precisionmedtech.shop
Telephone: 07582966734
Website: https://www.precisionmedtech.shop