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Precision MedTech Returns & Refunds Policy

Last Updated: July 2026

Returns & Refunds At Precision MedTech, we are committed to providing high-quality professional aesthetic and medical equipment. Please read this policy carefully before making a purchase.
 

Professional Equipment The majority of our products are professional-use machines and equipment. Please ensure you have selected the correct product before completing your order. If you have any questions about a product, we encourage you to contact us before purchasing.
 

Returning an Item If you wish to request a return, please contact us as soon as possible. Any approved return must:

  • Be authorised by Precision MedTech before being sent back.

  • Be returned in its original packaging where possible.

  • Include all accessories, manuals, cables and supplied components.

  • Be securely packaged to prevent damage during transit.
     

Unauthorised returns may be refused.

Change of Mind If you are purchasing as a consumer, your statutory rights under UK consumer law may apply.

However, these rights can vary depending on the type of product and whether it has been customised or made to your specification. If you are purchasing on behalf of a business, change-of-mind returns are not automatically accepted and will be considered at our discretion.
 

If a return is accepted following a change of mind:

  • The item must be unused and in an as-new condition.

  • It must not have been installed, modified or damaged.

  • It must be returned complete with all supplied items.

  • Return shipping costs are the responsibility of the customer unless otherwise agreed.
     

Faulty or Damaged Goods If your order arrives damaged or develops a fault, please notify us as soon as possible. To help us investigate your claim, we may ask for:

  • Your order number.

  • Photographs of the product and packaging.

  • Videos showing the fault, where appropriate.

  • A description of the issue.
     

We may offer troubleshooting before arranging a repair, replacement or other appropriate solution.

Items That Cannot Normally Be Returned Unless faulty or required by law, we are generally unable to accept returns for:

  • Consumables.

  • Opened sterile products.

  • Custom-built or bespoke equipment.

  • Special-order items.

  • Software or digital products once accessed or downloaded.

  • Gift cards or vouchers.

  • Products that have been used, installed or modified.
     

Refunds Where a refund is approved, it will normally be processed using the original payment method. Please allow up to 14 days for approved refunds to be processed after we have received and inspected the returned goods. Processing times may vary depending on your payment provider.
 

Return Shipping Unless the item is confirmed to be faulty or supplied incorrectly, customers are responsible for:

  • Return postage costs.

  • Appropriate packaging.

  • Insurance during transit.

  • Tracking the returned parcel.

Precision MedTech cannot accept responsibility for returned items lost or damaged during transit.
 

Exchanges Where possible, exchanges may be offered subject to stock availability. If an exchange is not available, we will discuss suitable alternatives with you.
 

Business Customers Business-to-business sales may be subject to different return rights than consumer purchases. Please contact us if you require clarification before placing your order.

Your Statutory Rights Nothing in this policy affects your statutory rights under applicable UK consumer protection laws.
 

Contact Us If you have any questions about returns or refunds, please contact us:
Precision MedTech Email: info@precisionmedtech.shop
Telephone: 07582966734
Website: https://www.precisionmedtech.shop

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